How many times have you said: ‘it's not fair'? How many times have you heard
others say it? How does it make you feel when you sense injustice? How does it
impact your energy and commitment levels? What impact do you think it could
have on an employee's level of engagement with their employer?
Let me tell you about Jane. We were talking about bullying and harassment at
work as she was considering lodging a grievance.
She told me that her boss was always asking her to do things that were not
in her job description. She said:
"It's not fair. She isn't capable of
doing her own job yet they promoted her. Now she asks me to do the work she
should be doing but that's not what I am paid to do nor do I expect to do it. I
would be happy to help out but she is so awful to me. It's just not fair. She
gets more money than me, got promoted and then hassles me to do her job!"
Our fair brains
Neuroscientists have been conducting experiments for over 25 years on what
happens in our brains when we experience something as being fair or not fair.
This is interesting research. So often we see people become demotivated and
not perform to their best because they perceive an unfairness eg: that someone
is getting paid more than they should; that someone has a promotion that they
didn't deserve; that someone got the blame or bore the brunt of management's
wrath for something that wasn't their fault; that someone was asked to stay
back late at work.
Demotivation means less willingness to change, lower levels of commitment, lower productivity, poor
energy levels and as for creativity, innovation and initiative - well, what do
you think?
An Ultimatum
The original experiment in this field is the Ultimatum game, first reported
as far as I can see in 1982. It's been repeated many times by many different
researchers and the results seem to come out the same.
Here's what happens:
Two participants, A and B, are given a sum of money, say $100, to divide
between themselves. A has to decide how to split it up. Whatever offer A makes,
if B accepts it then they both get to keep their share of the money. If B
refuses A's offer, neither gets anything.
What would you offer if you were A and what would you accept if you were B?
The experiments have shown that if A offers B around half, ie $50 then B will
accept. And at that time, B's brain's reward circuitry (including the amygdala)
lights up. They feel OK about the deal.
However if A offers a smaller amount, eg $20 - B will typically refuse.
Curious isn't it? You would think that if B was acting rationally, B would
take the view that something is better than nothing and take the $20.
Instead, what happens is that an area of the brain associated with disgust
and pain lights up at the perceived unfair deal. Indeed, some Bs reject the
offer outright so that both A and B lose the lot!
When an B does accept a low portion of the $100 and gain something rather
than nothing, and even though the offer is perceived as unfair, the
experimenters report that B's fMRI scans show that an area of the brain
associated with self-control lights up - the prefrontal cortex.
This is the same part of the brain that we help people learn to engage to be
a STAR (Stop Think Act Rewire) in response to The Almond Effect®, when our
amygdala sends us a false alarm.
It's the principle
that counts!
The interesting thing is that our brains probably react in the same way as
in the Ultimatum Game whenever we feel we have been taken advantage of. We may
feel we've paid too much for a car, a home, a new suit or even the laundry
detergent!
I experienced that the other day, when I discovered that I'd paid
$50 more for a vacuum cleaner than I needed to because I didn't notice the
department store across the road had the same vacuum on ‘special'.
In these situations our brain senses it wasn't fair.
And it seems to me that
there is a struggle going on between our pre-frontal cortex - and our emotions,
ie between being practical and logical vs. a sense of what's right, fair, just.
Emotions vs. self control - sounds like The Almond Effect® in another of its
guises to me.
As a former barrister, I would love to see research into what's happening in
the brains of litigants who outlay a fortune in the legal system spending far
more than the original amount involved saying "it's the principle that
counts". I suspect the results would show their limbic (emotional)
brain is much more activated than their prefrontal cortex - just as
in the Ultimatum Game.
It's not the money
So let's go back to Jane. Jane was on a very good salary and enjoyed working
for the company. She loved her work. What she didn't enjoy was that sense of
being put upon and being taken advantage of.
Unfortunately too, the manager had some issues around the way she managed
Jane and, deep down, had her own fears and insecurities about taking on a role
she didn't feel qualified for. She had never received any people management
training and was way out of her comfort zone. That's another Almond Effect® story
for another day.
Jane ended up filing a grievance and she and her manager are scheduled to
have a mediation discussion in the coming weeks.
Injustice and
performance
In some organizations I have been involved with, ‘give them more money' has
often been the response to deal with issues of poor engagement, demotivated
staff, unhappy staff, change fatigued workforces, sub-optimal teamwork - even
staff who say they are being harassed or bullied.
What we know from how our brain works is that this is never going to provide
a complete answer unless the perceived injustice is truly about financial
inequities.
The application of neuroscience research makes it clear that what we have to
do is to start exploring what's going on in people's perception, with their
emotions - and these are not capable of quick fix ‘rational' responses.
Learning about
The Almond Effect® and the STAR model for developing self
control is just the beginning.
Please feel free to
forward this to a colleague