Shopping while you're waiting for a train (it's delivered once you get home!), is an example of what Dominic Thurbon describes as digital disruption:
Digital disruption means that work is not a place. It’s put beautifully in the World of Work report from Randstad: work is changing from a being place that you go, into a collaborative process."
So if work is not a place, then:
"Some of the obvious effects of this are already clear – flexible working arrangements, remote teams, virtualisation are becoming de facto norms in many organisations. Although it is also worth noting that there is growing evidence that management capability is not keeping pace with the changes in work style (many managers, for example, are used to managing teams by presence and visibility, which obviously doesn’t work when your team is remote, and must be managed by productivity and output!)"
Game changer indeed - requiring masterful change leadership. Is your organisation up to this kind of challenge?
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